Cancellation and Fees Policy

Last updated: July 2026

This policy explains how order cancellations and related fees work when you order from ABAC LLC, doing business as "Mouassine Ceramic." It applies alongside our Shipping, Returns and Refunds policy.

1. Standard (Ready-Made) Orders

If you'd like to cancel an order for one of our ready-made pieces, contact us through our Contact page with your order number as soon as possible. If your order has not yet shipped, we'll cancel it and issue a full refund (less any non-refundable payment processing fees — see below). Once an order has shipped, it can no longer be canceled; please refer to our Returns & Exchanges policy instead.

2. Custom & Made-to-Order Pieces

Custom orders can be canceled for a full refund within 24 hours of placing the order, since our artisans typically begin work shortly after a custom order is confirmed. After this 24-hour window, once production has begun, the order can no longer be canceled, as materials and artisan time have already been committed. Completed custom orders are final sale, as described in our Shipping, Returns and Refunds policy, except in the case of damage or defect.

3. Cancellation Fees

When an order is successfully canceled before shipment, we refund the full order value minus any payment processing fees charged to us by Shopify Payments or PayPal. These are small, non-refundable percentage-based fees set by the payment provider, not by us, and they are not returned to us when a transaction is refunded. We will always let you know if this applies before finalizing your cancellation.

If we need to cancel your order — for example, due to a stock or pricing error on our end — no fee applies and you'll receive a full refund.

4. Changes to an Order

Need to update your shipping address, add an item, or make another change to an order you've already placed? Contact us as soon as possible through our Contact page. We can only accommodate changes if your order hasn't shipped yet.

5. Our Right to Cancel

We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud, payment issues, pricing or listing errors, or if an item is no longer available. If we cancel your order, you will be notified and receive a full refund.

6. How to Request a Cancellation

Reach out through our Contact page with your order number and "Cancellation" in the subject line, and we'll respond as quickly as we can — we're a small family business and we read every message ourselves.